Shipment Coordination
Shipment activity involves status changes, documents, responsibilities and exceptions. Technology should organise these elements so teams can coordinate work through a consistent operational process.
Logistics depends on physical activity and information
movement occurring together. A shipment can continue moving while the
operational picture around it becomes fragmented across people, documents,
applications and communication channels.
Adding another system does not automatically resolve that
fragmentation. Technology creates greater value when it reflects how orders,
shipments, roles, updates and exceptions move through the operation and
connects with useful systems already in place.
We therefore begin with the logistics model and the
workflows that support it. This provides a clearer basis for deciding where
information should be centralised, which activities can be automated and
whether an existing platform, custom application or integrated architecture
best fits the requirement.
“Logistics technology should make the operation easier to
coordinate, not become another system that teams have to coordinate around.”
