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Bill Gates once said, 'Banking is necessary, banks are not.' the sentiment rings truer than ever when looking at the speed at which technology is on its way to reshape the financial landscape. In the most general context, we all are witnessing organisations across all industries battling each other to provide a superior customer experience. However, ‘offering a good customer experience.’ has been revolving around almost every digital provider and as banking applications have gained a greater share of customer transactions, the need to satisfy customer expectations has never been greater. As we linger around this digital landscape, it has become evident that the traditional paradigms of banking are being redefined with each passing day, with each new technological contribution to it. From the emergence of fintech innovations and open banking to the widespread adoption of digital platforms, this progressive journey has given rise to a banking ecosystem that is far more customer-centric and accessible than ever before, making it more than a mere adjustment. It loudly represents a fundamental reimagining of the financial world, grounded in innovation, accessibility, and adaptability.
The emergence of the thought behind ‘open banking’ can be traced back to the early 21st century, when technological advancements and regulatory changes began to transform the finance sector. Then, gradually, as time flew by, ‘Open banking’ and open baking API became a transformative concept in the world of finance, representing a paradigm shift in the way banking services are offered and accessed. At its core, open banking is all about breaking down the traditional barriers that have long separated financial institutions from one another and the customers they serve. It is a system that advocates for the secure sharing of financial data and services through standardised, open interfaces through Open banking API providers, allowing third-party providers to interact with a customer's financial information with their explicit consent.
Digital banking, aka e-banking, online banking and internet banking, has redefined the banking experience, creating the most valuable digital banking solutions in the form of mobile, web, and app-based interactions that cater to the needs and preferences of modern tech-savvy customers. We can already see a focus has shifted from the physical presence of banks to digital platforms because of their faster accessibility and functionality, leading to the convenience of people. According to Statista, the Digital Banks market in India is projected to grow by 6.07% (2023-2028), resulting in a market volume of US$6.7bn in 2028. This conventionally replicates the wave of growth in the concept of ‘digital banking India’ having rooted in exemplary digital banking solutions involving intelligent use cases of automation tools and innovative technologies like AI and ML, cloud computing, hyper-personalised banking robotic process automation, quantum computing into setting up empowered digital banking trends in the finance sector.
Neobanks are one of the standalone digital products amidst ample digital banking solutions that emerged in the digital banking sector and have gotten prominent significance since the pandemic and continue to get so. They operate exclusively online, devoid of any physical branch presence and provide an extensive range of financial services, including instant loans, mutual funds, savings accounts, fixed deposits, lending products, and more, which are readily accessible through web interfaces or dedicated mobile applications, often in partnership with licensed traditional banks.
The transformational shift in banking in the digital age is closely tied to the evolution and widespread adoption of FinTech technology and solutions. In 2022, Indian fintech was the 2nd most funded startup sector. Thus, FinTech in banking in India, along with other tech-forward countries. FinTech services in India have surged and picked up a pace through Bank Tech, Cryptocurrencies, Insurtech, Mobile Payments, Consumer Finance, Investment Tech, Alternative Lending, and Payments Tech integrating into the Indian banking system and increasing the FinTech adoption rate in India, transforming itself to fit as the powerful hybrid banking model.
P2P lending platforms and debt crowdfunding platforms have emerged as prominent players in the digital transformation of the banking industry, providing a secure, convenient, and transparent alternative to conventional lending channels. These innovative platforms leverage technological advancements to connect borrowers directly with lenders, bypassing traditional financial institutions and facilitating seamless access to loans and funding that eventually promote financial inclusivity and competitive interest rates. However, this has evidently grown as the broader trend of FinTech and in an ongoing endeavour to revolutionise traditional banking and investment practices by providing innovative, digital, and peer-to-peer solutions in the real estate sector.
Digital wallets have surged as a premium financial instrument in the digital revolution in redefining traditional banking paradigms. What makes them a tech-tempting thing is they are secure and user-friendly digital payment platforms, often referred to as e-wallets, and are capable of providing relatively better responses to the evolving needs and preferences of consumers. The most acclaimed and best digital wallets in India have found favour among numerous users across the globe owing to their exceptional ease of use and accessibility. Paytm, Gpay, Amazon Pay, and BHIM are well-known examples of digital wallets in India. These are currently among the most used digital wallets and one of the top online payment apps in India.
Digital banking solutions for financial institutions by our tech enablers include -
The ongoing developments and trends in the digital banking sector point to a substantial opportunity in technology-enabled banking and digital banking solutions. We can already experience and discern the transformative technological capabilities that have apparently put the banking and overall finance sector at the cusp of whole digital transformation. Innovative features like AI-powered financial advisors, personalised budgeting tools, seamless integration with other services, applying for a business loan, checking credit scores, and viewing balances all in one place have been made possible due to APIs. Furthermore, tech innovations and integrations like voice recognition technology backed by artificial intelligence and natural language processing advanced FinTech banking solutions are proliferating while encouraging a broad new scope toward global financial well-being through tech-driven capabilities.
The world of the internet has prevailed in unparalleled convenience by automating nearly every facet of our daily lives. The integration of robust payment mechanisms has made online shopping a breeze, while Internet banking has further catalysed the era of digital transactions. However, one of the most significant strides in this digital journey is the introduction of remote digital banking, which is one of the breakthroughs that marks a leap toward comprehensive financial inclusivity, bridging the urban-rural divide. Additionally, the incorporation of automatic bank transfers has significantly reduced the risks associated with counterfeit currency, fostering greater financial security and augmenting the power of digital banking while also concerning the security and safety of its users with technology-driven protective capabilities, which we at Sumcircle Technologies, duly take care of in our digital solutions from automating your business to digitally transform your business in a way our clients /partners want it to be.